Privacy Policy

We (Netmerchants Limited) are committed to protecting your privacy as an internet user whenever you buy, or consider buying, goods from us. We recognise our responsibility to keep confidential at all times any information about you which we acquire in connection with any transaction. We protect your personal information on the internet to an equivalent high standard to that which you would experience through any other channel.

Collection of Information

Ordering by Telephone: To enable us to provide secure payment facilities we will typically acquire information which includes your name, your credit or debit card numbers (with the expiry date) your e-mail, telephone number & billing addresses, & (where applicable) the delivery address. No credit card information is written down, it is inputed directly into a Streamline card reader while you are on the telephone.

Ordering Online: Information is aquired by SecureHosting. This includes your name, your credit or debit card numbers (with the expiry date) your e-mail & billing addresses, & (where applicable) the delivery address. This information is all encrypted to the highest level and no details are sent to third parties ever!

Use and disclosure of Information

Information is only used to help us deliver parcels & contact you. You may also optionally decide to receive our newsletter & special offers. You can opt-out of this safely at any time.

We also maintain an order history of your purchases. This allows you & us to track your deliveries & review your past purchases. We monitor site traffic patterns. We do not track individual users pathways through the site. We do not pass your information onto any 3rd parties.

Security

Netmerchants is committed to protecting the security of your data. We use a variety of security technologies & procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities. When we transmit sensitive information (such as a credit card number) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Cookies

Cookies are text files, used by your computer's browser, that store visitor session data. Cookies, by themselves, do not identify the individual user. Cookies are commonly used on the internet and do not harm your system. We use cookies to keep track of items in your shopping basket and act as place markers when you move around the site. If you experience problems with this site when you try to buy items, check your security settings in your web browser. If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies.To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for "Safe browsing but still functional". Alternatively you can add Netmerchants.co.uk to your list of trusted sites.